Influence of feedback mechanism on health care services in health care setting and barriers to their use in Pakistan

Paper Details

Review Paper 01/05/2021
Views (203) Download (15)
current_issue_feature_image
publication_file

Influence of feedback mechanism on health care services in health care setting and barriers to their use in Pakistan

Nisha Zahid, Rehana Shinwari, Humam Dawood
Int. J. Biosci.18( 5), 182-187, May 2021.
Certificate: IJB 2021 [Generate Certificate]

Abstract

Healthcare settings in resource limited countries like Pakistan needs to be improved in services and all means, for that quality improvement tools are must to be implemented. It is the demand of time that constant measures should be taken for the upgradation of our healthcare system. For this purpose, feedback mechanism is an essential tool which has to be applied at all levels to get better results and patient centric delivery of services. Patient opinions have always been an integral part for the betterment of services as it will help in enhancement of the facilities according to the requirement and will of patients. In the developed countries, feedback system as the tool for quality improvement is being used since long times and it has positive effects on the impact of healthcare system there (Clancy, 2008). Therefore, we can use feedback system from patients to the hospital professionals and with that also can introduce 360 feedback mechanism for better effect. The concept of feedback needs to be willingly encompassed and cheered by clinical leadership and other participants and it will definitely bring about a change. Pakistan taken as resource poor country this QI initiative would have of great help in improving the facility for both patients and employees.

VIEWS 16

Antón P, Peiró S, Aranaz JM, Calpena R, Compañ A, Leutscher E, Ruíz V. 2007. Effectiveness Of A Physician-Oriented Feedback Intervention On Inappropriate Hospital Stays. Journal Of Epidemiology & Community Health 61, 128-134.

Baines R, De Bere SR, Stevens S, Read J, Marshall M, Lalani M, Bryce M, Archer J. 2018. The Impact Of Patient Feedback On The Medical Performance Of Qualified Doctors: A Systematic Review. Bmc Medical Education 18, 173.

Bastemeijer CM, Boosman H, Van Ewijk H, Verweij LM, Voogt L, Hazelzet JA. 2019. Patient Experiences: A Systematic Review Of Quality Improvement Interventions In A Hospital Setting. Patient Related Outcome Measures 10, 157.

Benn J, Koutantji M, Wallace L, Spurgeon P, Rejman M, Healey A, Vincent C. 2009. Feedback From Incident Reporting: Information And Action To Improve Patient Safety. Bmj Quality & Safety 18, 11-21.

Breckenkamp J, Wiskow C, Laaser U. 2007. Progress On Quality Management In The German Health System–A Long And Winding Road. Health Research Policy And Systems 5, 7.

Clancy CM. 2008. How Patient-Centered Healthcare Can Improve Quality. Patient Safety & Quality Healthcare 5, 6-7.

Collins PY, Insel TR, Chockalingam A, Daar A, Maddox YT. 2013. Grand Challenges In Global Mental Health: Integration In Research, Policy, And Practice. Plos Med 10, E1001434.

Hardavella G, Aamli-Gaagnat A, Saad N, Rousalova I, Sreter KB. 2017. How To Give And Receive Feedback Effectively. Breathe 13, 327-333.

Hussain A, Sial MS, Usman SM, Hwang J, Jiang Y, Shafiq A. 2019. What Factors Affect Patient Satisfaction In Public Sector Hospitals: Evidence From An Emerging Economy. International Journal Of Environmental Research And Public Health 16, 994.

Imam SZ, Syed KS, Ali SA, Ali SU, Fatima K, Gill M, Hassan MO, Hashmi SH, Siddiqi MT, Khan HM. 2007a. Patients’ Satisfaction And Opinions Of Their Experiences During Admission In A Tertiary Care Hospital In Pakistan–A Cross Sectional Study. Bmc Health Services Research 7, 161.

Imam SZ, Syed KS, Ali SA, Ali SU, Fatima K, Gill M, Hassan MO, Hashmi SH, Siddiqi MT, Khan HM. 2007b. Patients’ Satisfaction And Opinions Of Their Experiences During Admission In A Tertiary Care Hospital In Pakistan–A Cross Sectional Study. Bmc Health Services Research 7, 1-8.

Jawaid SA. 2015. Patient Satisfaction, Patient Safety And Increasing Violence Against Healthcare Professionals. Pakistan Journal Of Medical Sciences 31, 1.

Kaye AD, Okanlawon OJ, Urman RD. 2014. Clinical Performance Feedback And Quality Improvement Opportunities For Perioperative Physicians. Advances In Medical Education And Practice 5, 115.

Kurji Z, Shaheen ZZSP, Mithani Y. 2015. Review And Analysis Of Quality Healthcare System Enhancement In Developing Countries. Jpma. The Journal Of The Pakistan Medical Association 65, 776.

Laohavichien T, Fredendall LD, Cantrell RS. 2009. The Effects Of Transformational And Transactional Leadership On Quality Improvement. Quality Management Journal 16, 7-24.

Naidu A. 2009. Factors Affecting Patient Satisfaction And Healthcare Quality. International Journal Of Health Care Quality Assurance.

Naseem A, Rashid A, Kureshi NI. 2014. E-Health: Effect On Health System Efficiency Of Pakistan. Annals Of Saudi Medicine 34, 59-64.

Parker VA, Wubbenhorst WH, Young GJ, Desai KR, Charns MP. 1999. Implementing Quality Improvement In Hospitals: The Role Of Leadership And Culture. American Journal Of Medical Quality 14, 64-69.

Rajalatchumi A, Ravikumar TS, Muruganandham K, Thulasingam M, Selvaraj K, Reddy MM, Jayaraman B. 2018. Perception Of Patient Safety Culture Among Health-Care Providers In A Tertiary Care Hospital, South India. Journal Of Natural Science, Biology, And Medicine 9, 14.

Scott J, Heavey E, Waring J, Jones D, Dawson P. 2016. Healthcare Professional And Patient Codesign And Validation Of A Mechanism For Service Users To Feedback Patient Safety Experiences Following A Care Transfer: A Qualitative Study. Bmj Open 6, E011222.

Sfantou DF, Laliotis A, Patelarou AE, Sifaki-Pistolla D, Matalliotakis M, Patelarou E. Importance Of Leadership Style Towards Quality Of Care Measures In Healthcare Settings: A Systematic Review. Healthcare, 2017. Multidisciplinary Digital Publishing Institute 73.

Sheard L, Marsh C, O’hara J, Armitage G, Wright J, Lawton R. 2017. The Patient Feedback Response Framework–Understanding Why Uk Hospital Staff Find It Difficult To Make Improvements Based On Patient Feedback: A Qualitative Study. Social Science & Medicine 178, 19-27.