Nurse-patient relationship in a tertiary level Public Hospital
Paper Details
Nurse-patient relationship in a tertiary level Public Hospital
Abstract
Nurses play the most vital role in healthcare system and their demand is growing rapidly including increased emphasis on health promotion and illness prevention. A cross sectional study was conducted aiming to assess nurse patient relationship in Rangpur medical college hospital from January to December 2019. Among total 384 respondents 192 were patients and 192 were senior staff nurses. Data were collected with a semi structured questionnaire and analysis was done by SPSS. Patients were aging from 31 to 40 years with a mean 40.69 (SD±16.76) years and female were (52.1%) and housewives (43.8%). Patients’ income range was 5001-10000 BDT and 96.9% visited the hospital willingly, whereas 65.1% respondents stayed hospital for one week. Most of the nurses routinely served the medicine (75%) and willingly communicated with the patients (84.4%), thus 88.5% patients were satisfied with nurses, 89.6% patients with nurses’ behavior and 89.1% patients with the nursing care. Almost half of the nurses had work experience of 1-5 years. Maximum nurses had stated that self-introducing (65.1%), self-explanation (58.9%) and encouragement to self-explain the problem (95.8%) improve the nurse patient relationship. More than half of the nurses checked patients’ health status and medicine (56.3%) and checked patients’ history and quality symptoms (62.5%). Significant association was found between listening the health problem and patients’ satisfaction (x²=30.515, p=0.002), routine checkup of health and patients’ satisfaction (x²=38.908, p=0.001) and calling the doctor for patients’ demand and patients satisfaction (x²=69.923, p=0.00). Improved quality of nursing care can improve patients’ satisfaction towards hospital services.
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